Question 1

What are the recommended age requirements?

Accepted Answer

5 years to adult. Younger participants require special approval.
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Question 2

What sizes of skates are available to rent?

Accepted Answer

Skates are available from a youth 12 to an adult 14. We have a limited supply of adjustable sized skates for youth size 8 to child size 4.

Question 3

What is the charge for admission?

Accepted Answer

The choice to charge admission is optional. Revenue share arrangements may vary among clients.
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Question 4

Are there additional revenue opportunities available?

Accepted Answer

Clients may feature branded advertising on the surrounding rink walls via printed banners, rink graphic, projected images, and branded clothing for hosts etc. CS is able to assist with production and installation. All materials must be removed by client at the end of the event.

Question 5

Is proof of vaccination required to skate?

Accepted Answer

Depending on the host location and mandates within each state, typically skating is an outdoor activity, therefore proof of vaccination is not required to participate in most cases. All guests ages regardless of vaccination status, are asked to wear a mask at all times while indoors. Once outside, you are free to remove your mask while skating. Ask your host organization for clarification.

Question 6

Can I bring a stroller in the change area, or on to the ice?

Accepted Answer

Sorry, strollers are not permitted; due to the small size of the venue, there are no exceptions, except in the case of special needs participants and their attendants.

Question 7

Do you have a policy on smoking, alcohol, or drugs?

Accepted Answer

For the safety and enjoyment of all guests., no drugs, alcohol or smoking, including electronic cigarettes, are permitted. Guests who appear intoxicated or under the influence will not be permitted to skate. Our staff reserves the right to eject or deny entry to any guest who appears to be impaired or is causing a disturbance to other guests.

Question 8

Do skaters need to wear stickers, or an ID marker?

Accepted Answer

While not a requirement, we recommend that clients determine a method to clearly identify patrons who have obtained the necessary permission to access their skating rink, including signing a participant waivers and obtaining an admission pass. This assists staff in identifying patrons when it time to clear a session or should an emergency arise. Stickers, or an ID marker should be worn by everyone inside the venue and must be clearly visible to rink staff at all times.

Question 9

What variety of sports or activities can be played on your mobile rinks?

Accepted Answer

We are able to provide the equipment, tools and assistance required for activities such as broom ball, curling, hockey, roller hockey, slide board training, etc.

Question 10

Is there someone I can talk to to discuss my event needs, and ask questions?

Accepted Answer

Yes, we have a full time sales and marketing team available to to address any questions and provide up to date proposals and price estimates. Please contact us by email, phone or complete our online contact form for the quickest reply.

Question 11

Do you offer extended activations?

Accepted Answer

Yes, we also offer affordable extended activations to interested clients.

Question 12

What are the most popular items that customers add to their rink set ups?

Accepted Answer

Some of our most popular add-on items include lighting packages, snow machines, heaters, skaters in costumes, and other entertainment, etc.

Question 13

Are you insured?

Accepted Answer

Yes, we hold 2 mil in general liability, 1 mil workers compensation insurance, and will provide additional certifications as required, plus additional insurance documentation with carrier approvals.

Question 14

What if we need to change our date, or cancel our event?

Accepted Answer

For single day or weekend events, you must notify us of your intent to change or cancel your event within 2-7 days of your event. Events that extend 7+ days require a minimum of 14 days notice, and seasonal events require 30 days notice of change/cancellation. You may then reschedule for up to 6 months, unless otherwise outlined by CS sales at time of booking.

Question 15

Are group or private skating lessons available?

Accepted Answer

Many events offer group lessons or private instruction for skaters of all skill levels. Whether you're a beginner looking to learn the basics or an experienced skater seeking to improve your technique, there's often an option available to suit your needs.

Ask organizers for your event.

Question 16

Do skating rinks come in different shapes and sizes?

Accepted Answer

Most of our rink packages and sports arena are are temporary and modular therefore can be configured to suit most any size. Because of their modular design they are mostly rectangular or square shapes, but can also be produced in most any shape including pathway shapes and designs. These are custom projects and will add a premium to the project as well as additional production time. However the results can be spectacular and create one of a kind venues and memorable experiences.

Question 17

Can you outline the terms and conditions of the information contained offered by LiveChill and contained in this site?

Accepted Answer

Introduction
This website is owned and operated by Chill Entertainment. The following terms and conditions govern your use of the website and by accessing the website, you agree to accept and be bound by the Terms in full.
 
Website content and access
While we take all reasonable care in preparing, maintaining and updating the information on this website, we do not represent or warrant (either express or implied) the accuracy, reliability or completeness of any of the website content. You acknowledge and accept that the website content may include errors. The website content is subject to change at our sole discretion without notice to you, and may not be up to date or accurate at the time you access it.
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It is your responsibility to enquire with us directly to ensure the adequacy, accuracy and currency of the material or information you seek to rely upon. To the extent permitted by law, we disclaim all liability (including special, indirect or consequential loss) for loss directly or indirectly arising from your use of, or reliance on, the website or the website content.
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We provide no guarantee that access to the website will be available or that the website is free from viruses or anything else which may damage any computer which accesses the website or any data on such a computer. We may from time to time restrict access to any part or whole of the website and its discretion. By using this website, you agree to do so at your sole risk.
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Design & Production

DESTINATIONS & ATTRACTIONS

FEATURING ALL RINK STYLES, AND GUEST SERVICE OPTIONS.

Design & Production

DESTINATIONS & ATTRACTIONS

FEATURING ALL RINK STYLES, AND GUEST SERVICE OPTIONS.

Private Events

APPEARANCES

POPUP ICE ICE THEATER, AND CENTERPIECE SHOWS

EVERYTHING WE THOUGHT YOU'D ASK

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