As the 2024 holiday season wraps up, ChillSkates is thrilled to announce an outstanding achievement—100% client satisfaction. This milestone marks not just a successful season but a reaffirmation of our dedication to setting the industry standard for skating events.
At ChillSkates, our success isn’t just a matter of luck—it’s a reflection of the exceptional skill, experience, and commitment of our core operations team. This year’s perfect satisfaction score was made possible by the leadership of Steve Frisken, our Director of Operations, who has been at the helm for over two decades. His passion for excellence, strategic vision, and deep understanding of the event industry have not only shaped the operations of ChillSkates but have also played a key role in establishing us as the Original Popup Rink Company.
THE CHILLSKATES DIFFERENCE: Boutique, Client-Centric, and Industry-Defining
ChillSkates is more than just a provider of pop-up ice rinks; we are a boutique skating events agency, focused on delivering personalized, top-tier experiences for each client. Our niche status allows us to concentrate on what really matters: client satisfaction. While larger companies might spread themselves thin across a wide range of services, we are able to focus on crafting customized experiences that are as unique as our clients. This approach is central to our reputation for excellence and plays a pivotal role in maintaining the trust of our legacy clients year after year.
A Team Built for Success: Work Ethic, Communication, and Competitive Spirit
At ChillSkates, we know that success isn’t just about having the right equipment or facilities—it’s about having the right people. That’s why our team is built on a solid foundation of qualities often found in the sports world—work ethic, communication, and competitive spirit.
Our recruitment philosophy prioritizes these traits, ensuring we bring on board individuals who are not only skilled but also embody the drive and teamwork necessary to pull off successful, high-stakes events. These attributes are vital when it comes to problem-solving on the fly, delivering seamless experiences, and maintaining positive relationships with clients. Whether it’s during the high-pressure weeks of the holiday season or an off-season prep session, our team’s dedication and ability to communicate effectively ensure that we’re always meeting or exceeding client expectations.
THE CHILLSKATES COMMITMENT: Client Satisfaction as a Foundation
For us at ChillSkates, client satisfaction isn’t just a metric—it’s at the heart of everything we do. We recognize that every event, every rink, and every experience is an investment of time, resources, and energy for our clients. That's why we treat each partnership with the utmost care and respect, constantly striving to make the process as smooth and enjoyable as possible.
Our long-term client relationships are a testament to the importance we place on satisfaction. Legacy clients return to ChillSkates year after year, not just because of our reputation, but because of the trust and rapport we've built with them. A successful, positive experience with ChillSkates makes all the investment, preparation, and challenges feel worthwhile—and that’s why our clients keep coming back.
As a result of this approach, we've created a team-oriented, client-first culture that extends across every level of our operation. From our leadership team to the rink setup crews, we all share a commitment to delivering exceptional, memorable experiences.
LOOKING AHEAD: Continuing the Tradition of Excellence
As we reflect on the 2024 season, we are incredibly proud of what we've accomplished. However, we know this is just the beginning. With Steve Frisken’s leadership and our team's continued focus on client satisfaction, we’re committed to not only meeting but exceeding expectations in the years ahead.
We are deeply grateful to all of our clients who have trusted us with their events and look forward to continuing this tradition of excellence as we move into 2025 and beyond. For us, it’s not just about achieving the perfect satisfaction score—it’s about creating lasting relationships, one successful event at a time.
Thank you for being a part of ChillSkates’ journey. Here’s to many more seasons of success, satisfaction, and skating joy!
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